Victim Service Providers

Equipping Victim Service Providers with Information to Further the Healing Process

Expanding access to victim services through the VINE Service Provider Directory

There are many resources available for victims, yet statistics show that fewer than 1 in 10 victims of serious violent crime receive assistance from a victim service agency. Additionally, there is currently no central website or mobile application that lists services for all types of crime. The VINE Service Provider Directory aims to bridge this gap by providing access to unified resources from a central place and making it easier for a victim to locate assistance. Victims can search for state- and national-level organizations by name or the services they offer, add preferred service providers to a list of contacts, or utilize an intuitive, guided search to assist in locating local services critical to their recovery.

The directory positively impacts both current and new VINE registrants, as well as adding an additional layer of help for many others who may not know their offender or may not need to register for notifications. By connecting victims to service providers of all types, we hope to ease the isolation that many victims feel.  When they come to the new version of VINE, they will be assured that there are service providers available to help.

Victim Notification Service Providers

Service Provider Resources


Learn more about the Service Provider Directory, including which states are accepting submissions, how to join, and more.



View a full listing of the information required for submission to the directory by downloading this example of the survey.


Enhanced VINE Product Sheet

Learn more about VINE features, including how to access VINE, notification options, as well as new features available to victims through Enhanced VINE.

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Digital Ads + Badge

Use digital ads to quickly link victims to VINE and the Service Provider Directory from your website or use a badge to increase awareness by proudly displaying your inclusion directory.


Request Print Materials

Request complimentary VINE print materials, such as informational brochures for your agency to provide to victims.


24/7 Custody status alerts

VINE is the nation’s leading automated victim notification service, empowering victims and concerned citizens through access to real-time offender custody status alerts. VINE is easy-to-use, completely confidential, and features multiple language support. It is provided at no cost to registrants. VINE simplifies the offender tracking process for victims and the service providers that care for and support them.

VINE gives victims the option to call a toll-free telephone number, visit, or use the VINELink™ mobile app to anonymously check on an inmate’s custody status. Victims can also register to receive automated notifications about changes in status via their choice of format: phone, email, text, or TTY (hearing impaired) service.



550,000+ Service Provider Searches on in 2018
49 Million Offender Searches on in 2018
Over 3 Million registrations on in 2018
Over 41 Million notifications sent through in 2018

Victims are not alone

Victims of crime need immediate and long-term safety and support in a variety of areas, including emotional, physical, financial, psychological, and legal services. In addition to the victim, a crime impacts their extended network of family and friends, including parents/guardians, relatives, advocates, and support providers.

VINE provides custody status information to over 25 million people each year. Chief Justice (ret.) Richard Barajas and former Executive Director of NOVA (National Organization for Victim Assistance) tells a powerful story of his brother’s devastating murder, and how VINE gave his family a much-needed sense of peace and security.

View Video

Enhanced VINE: A link to safety

The Enhanced VINE platform leverages cutting-edge technology to give crime victims complete control and expanded ability to identify and directly connect with service providers in their area. Going beyond notifications, Enhanced VINE* enables a greater degree of information-sharing between public servants, victims, and service providers.

Enhanced VINE Features:

  • A nationwide service provider directory that centralizes local, regional, and national agency information
  • “Guide me,” an intuitive workflow that directs users to appropriate service providers based on their self-reported needs
  • A customizable inmate “watch list”
  • Interactive Voice Response (IVR) technology


*Enhanced VINE participation varies by state.

VINE Resources

Access VINE and select your state to get started.


Product Sheet

View our product sheet to learn more about our VINELink service.


VINELink Tutorials

View our tutorials to learn how to navigate


Other VINE Solutions

VINE Protective Order helps keep victims of crime informed by automatically notifying them when protective orders have been served against a respondent.


VINE Courts is a powerful tool that can remind court staff, personnel and law enforcement officers of upcoming court appearances reducing the amount of ‘no-shows.’


24-Hour Assistance

Questions after normal business hours? Our CustomerFirst Center is equipped to answer common product-related questions. Call 1-866-277-7477 at any time.

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