Appriss Safety offers a wide range of support options for VINELink. Get the help you need by reviewing our FAQs, connecting with us via email, or by speaking to one of our support representatives by telephone.
Please see our Frequently Asked Questions below. If you are still unable to locate the information you need, please call the VINE service number for your state or request support online via our VINE Support Request Form.
Disclaimer Message: Please do not depend solely on the VINE service, or any other single program, for your protection. If you feel you may be at risk, take precautions as though the offender has already been released. If you have any questions about your protection, please call your local law enforcement agency.
VINELink is an online portal to VINE, America’s leading victim notification network. VINE has been providing victims and concerned citizens with the power of information for over 25 years, affording countless individuals the sense of security they deserve. VINELink can be accessed 24/7/365, providing reliable information regarding custody status changes and criminal case information.
The VINE service notifies victims and concerned citizens via telephone, email, TTY, text message, and in-application notifications (where available). You may also sign up to receive notifications by calling your participating state or county’s toll-free telephone number.
Depending on your selected state, you may notice a difference in the way VINELink looks. We have enhanced the overall user experience, adding features that will significantly benefit the community of victims and concerned citizens, and have made information more easily accessible.
For the most recent updates to VINELink, click “New in VINE” from the top menu in VINELink.
VINE provides information on offenders who are currently in custody or who may have been recently released from custody. If your search does not produce the offender you are looking for, please contact the facility where you believe that offender is housed to inquire about his/her custody status.
Possible reasons the offender or case was not found:
VINELink offers multiple custody status notification options, including telephone, TTY, email, text message, and in-app notifications. Victims can choose how they wish to be alerted.
As a security measure, we ask that you create a 4-digit Personal Identification Number (PIN) when registering to receive notifications. Your PIN is necessary to verify that you are the intended recipient of the notification. You will also need your PIN if you wish to update or disable your registered notifications.
If you have created and verified a VINELink account, you can create one universal PIN that will span across all registered notifications. This can be updated in either your VINELink account profile, or within each registration.
Phone calls from VINE will show up on caller ID as 502-213-2798. Email notifications will be sent to you from email@example.com.
Verified account holders: Within VINELink, go to your Watch List and select the offender whose registration you would like to change. Select the Get Notified tab, and either delete, or add a new notification method.
Guest users: As a guest user, use the Search > My Registrations feature and select the notification you wish to delete.
All users may also request assistance from our CustomerFirst Center by contacting their state’s toll-free VINE phone number. For our VINE Directory, please visit our VINE Service Number Directory.
For states that have an account creation feature, select Create Account. and follow the prompts to create a username and password. You will be prompted to verify your account via email or text message.
To find previous registrations, select the Search icon, then select the dropdown and choose My Registrations. Enter your registration information to locate your existing registrations.
If you have a VINELink account, you can add your existing notifications to your account so that they are viewable in your Watch List.
If you are a guest user, you can choose to create an account, or find your registrations through the My Registrations feature.
To search for an offender or defendant, select the Search icon, choose An Offender/Defendant from the dropdown menu, then search by Name, Offender ID, or Case ID.
Yes, users may register to receive notifications of updates on multiple offenders or defendants as needed.
To search for a service provider, select the Search icon, choose Service Provider from the dropdown menu, then search by Name or Helps With.
If you are not sure how to get started, select Not Sure, Guide Me from the Search feature. You will be prompted to provide some clarifying information regarding your current needs and/or how you have been impacted. Once this is complete, you will be presented with a list of service providers that may be able to assist you.
VINE’s data is not restricted to the state in which you reside. Through VINELink, victims and concerned citizens can search for important offender or court case information and receive notification from any of the states and agencies that currently participate in the service.
Using your PIN, access the VINELink app or website and search for the offender registration you wish to delete (if you are a guest user). Account holders may also go to their Watch List to locate the offender whose registration they wish to delete.
If you do not know your PIN, or if you believe you are receiving a notification in error, please call your state’s toll-free VINE number. Select the option that allows you to speak with an operator who will assist you in stopping any unwanted calls.
If you’ve forgotten your PIN, please dial your state’s toll-free VINE number and select the option that allows you to speak to one of our operators. Additionally, you may also reach out to the facility where the offender is housed to request assistance with registration or notification.
“Watch” allows you to bookmark offenders you want to track so you don’t have to search again.
To get started, search for an offender and sign up for notifications or choose the Watch icon to save the offender to this list. Please note that if you only add an offender to your watch list, but do not register for notifications, you will not be notified of custody status changes. You will need to sign in or create an account to have access to this feature.
“Contacts” to bookmark service providers of interest so you don’t have to search again.
To get started, search for a service provider and choose the Contacts bookmark icon to save the provider to this list. You will need to sign in or create an account to have access to this feature.
The News Feed shows news and other information from your state VINE program and other service providers. You will need to sign in or create an account to have access to this feature.
VINE information is as current as the data received from jail facilities. If you believe that VINE is presenting any outdated data, please call the facility directly for an update and initiate your personal safety plan.
No. Offender information in VINE is received directly from local and state facilities for the purpose of notifying victims when a change in an offender’s custody status occurs. We work closely with state and local agencies to ensure data integrity and accuracy. If you believe that there might be incorrect data in VINE, please report this to the facility directly.
We support the current and previous major versions of the following browsers on a rolling basis.
To identify what browser and version you are currently using, visit the following site: http://whatbrowser.org
A screen resolution size of at least 1024×768 pixels is also recommended.
To delete browser history or utilize private browsing, follow the instructions based on your browser.
Short guides explaining how to use VINELink on the most recent version of the platform.
|How to Create a VINELink Account||Watch now||Download PDF|
|How to Sign in to a VINELink Account||Watch now||Download PDF|
|How to Reset My VINELink Account Password||Watch now||Download PDF|
|How to Recover My VINELink Account Username||Watch now||Download PDF|
|How to Search for an Offender in VINELink||Watch now||Download PDF|
|How to Get Notified of Offender Custody Status Changes in VINELink||Watch now||Download PDF|
|How to Add an Offender to My Watch List in VINELink||Watch now||Download PDF|
|How to Search for a Defendant Court Case in VINELink||Download PDF|
|How to Get Notified of Defendant Court Case Status Changes in VINELink||Watch now||Download PDF|
|How to Add a Defendant Court Case to My Watch List in VINELink||Watch now||Download PDF|
|How to Look Up My Registrations in VINELink||Watch now||Download PDF|
|How to Find Service Providers in VINELink||Watch now||Download PDF|
|How to Save a Service Provider to My Account in VINELink||Download PDF|
|How to Use the I Need Guidance Feature in VINELink||Download PDF|
|VINE Feature Spotlight: What’s New in VINE?||Watch now||Download PDF|
|VINE Feature Spotlight: What’s a VINELink Account?||Watch now||Download PDF|