Appriss Safety offers a wide range of support options for VINEWatch. Get the help you need by reviewing our FAQs, connecting with us via email, or by speaking to one of our support representatives by telephone.
Please see our training resources and Frequently Asked Questions below. If you are still unable to locate the VINEWatch information you need, please contact us at VINESupport@appriss.com or 844-9VWATCH (844-989-2824).
VINEWatch access requires an account and is limited to VINE Program Administrators.
|How to Log in to VINEWatch||Watch now|
|How to Reset Your Password in VINEWatch||Watch now|
|How to Create a VINEWatch Account||Watch now|
|How to Edit a VINEWatch Account||Watch now|
|How to Search for an Offender in VINEWatch||Watch now|
|How to Search for a Defendant in VINEWatch||Watch now|
|How to Search for a Registrant Profile in VINEWatch||Watch now|
|How to Add a Registration in VINEWatch||Watch now|
|How to Update a Registration in VINEWatch||Watch now|
|How to Delete a Registration in VINEWatch||Watch now|
Using the search function found within the left-hand navigation, enter the name or ID number of the offender you wish to locate. If needed, you may narrow your search results by selecting an agency.
You have the ability to view in-progress and historical notifications, as well as both active and inactive registrations on an offender page or registrant profile (anonymous or named).
Additionally, you may locate notifications and registrations by searching the delivery address (i.e. phone number or email address), associated with an existing registration or notification. All profiles associated with that phone number or email address will be listed. From there, you will be able to review all associated active and inactive registrations, as well any in-progress and historical notifications.
You may also locate notifications and registrations by searching an offender’s name or ID. Select the appropriate offender from your search results, and from there you will be able to access all active and inactive registrations, as well any in-progress and historical notifications associated with that offender.
You can access any in-progress notifications on an offender page or registrant profile (anonymous or named). Search for the particular offender or registrant profile that is associated with the notification you wish to stop. Once you reach the appropriate offender page or registrant profile, you will see a card under the In-Progress Notifications section. Click Stop and follow the subsequent prompts.
Use the search tool and enter the phone number or email address that is associated with the registrant profile (named or anonymous) for which you would like to change the PIN. In the Profile Details, click Update and locate the PIN field, update any necessary information, and save.
You are also given the opportunity to change a PIN after you stop a notification.
Find the appropriate offender or registrant page (anonymous or named) using the search tool. Locate the registration you wish to delete (found under Active Registration), select Delete, and follow the subsequent prompts.
Go to the Active Registrations section of an offender page and select the + New Registration card. You will then be prompted to enter the delivery address (phone or email) to be associated with the new registration. This allows us to check the system for existing registrant profiles (anonymous and named) and helps decrease cases of duplicate registrations. If there is already a profile associated with that delivery address, you can choose to move forward using the existing profile, or you may select + Create New Profile.
If you choose to use the existing profile, the registration page will display any phone numbers or email addresses associated with that profile.
From the Registrant Profile, select the + New Registration card. You will then be prompted to enter an offender name or ID. Select the offender you wish to register someone for and you will then be prompted to select their desired notification method(s).
Using the search tool, locate a registrant profile (anonymous or named) for a person and click Update in the Profile Details section.
Inactive registrations are located at the bottom of offender pages and registrant profiles (anonymous or named).
Notification history is located at the bottom of offender pages and registrant profiles (anonymous or named).
To convert an anonymous profile to a named profile, locate the profile you wish to convert. Under Profile Details, select Update, and complete the name fields.
To convert a named profile to an anonymous profile, repeat the steps above, delete the name in the profile details and save.
To give a user access to VINEWatch, select Manage Users from the left-hand navigation panel. Select + New User and complete the form you are presented with.
Go to the Active Users page within the Manage Users section and select a user whose password you would like to reset. On the screen that follows , select Reset Password. You will be sent directions to reset the password to the email address associated with that account.
On the Active Users page within the Manage Users sections, select a user account. Select Edit on the screen that follows and make any necessary changes.
Archived users are users who have disabled accounts and no longer have access VINEWatch. If you would like to disable an account, select that account in the Active Users list and then select Disable Account on the screen that follows.
A user can have multiple roles across different agencies. When setting up an account for a VINEWatch user, you are able to assign the user different roles for different agencies. This will determine the user’s access and permissions. For example, User 1 could be a site administrator for Agency A and a basic user for Agency B. We are happy to coordinate with you to create custom roles for your site, where needed.
SITE ADMIN: Permission to all features and functionality within VINEWatch for all agencies and facilities in their program. These features include: Offender Detail Access, Offender Status Override (EOL), Stop Notification (Stop Call), View and Edit Victim Profiles, and View Statistics for all agencies and facilities.
USER (can be assigned One or Multiple Roles)
AGENCY ADMIN: Permission to all features and functionality within VINEWatch for one, multiple, or all specified agencies and facilities in their program. These features include: Offender Detail Access, Offender Status Override (EOL), Stop Notification (Stop Call), View and Edit Victim Profiles, and View Statistics for all specified agencies and facilities.
EOL USER: Permission to search and view offender records, and update offender status. Can be granted for one, multiple, or all agencies.
OFFENDER ACCESS: Permission to search and view offender records. See notifications related to an offender record. Ability to break link between offender records (created by Registration Link).
STOP CALL: Permission to search and view offender records. See notifications related to an offender record. Search and view registrations and notifications for an account (including anonymous registrations). Ability to stop in progress notifications and delete active registrations.
VICTIM UPDATE: Permission to search, view, add and update/delete registrations and account information (including anonymous registrations). Ability to view notification history associated with a registration. Automatically includes “VICTIM VIEW” Permissions,
VICTIM VIEW: Permission to search and view registrations for accounts (including anonymous registrations). Ability to view notification history associated with a registration.
If you would like to change an existing user’s role, you will need to delete that role and create a new one. You can do this by going to Manage Users, selecting a user and clicking Edit. Select the role you wish to update and delete it. You must then select the option to add another role.
If your site is experiencing an outage, you will receive a telephone call, email, and fax notification containing a set of instructions, as well as a list of offenders that have registrations for automated notifications.
During an outage, automated notifications are unable to be delivered to registrants until the issue is resolved. In order to ensure that registrants receive notifications during an outage, we initiate the Emergency Override Line Procedures. You must follow all directions that you received upon notification of the outage. You must provide updates through your Jail Management System if an offender’s custody status changes (escape, release, transfer, etc.) during the outage. We will notify you upon resolution of the outage.
Using the search tool, locate the offender page associated with the notification you wish to stop. Within the In-Progress Notifications section, select Stop on the notification card and follow the subsequent prompts.
On the offender’s page, scroll to the Record Details section and select Override. In the pop-up box, select Override Custody Information. Select the appropriate custody status and details from the dropdown menu. Please note that changing a custody status will automatically send a notification. If you DO NOT wish to send a notification, you will first need to check Override Block Flags, then check Block Notification, and then click SAVE. Allow at least 5 minutes after changing the custody status before unchecking Block Notification. Be sure to click SAVE again.
Using the search tool, locate the appropriate offender page. Scroll to Record Details, click Override, and then select Override Block Flags. Check the boxes for Block Search, Block Registration, or Block Notification and then Save.
Approved: Notification delivery has been approved
Black_List: The delivery destination has been placed on black list
Blocked_Import: Import was run in quiet mode; all notification suppressed.
Blocked _Subject: Subject notifications have been blocked; all notifications suppressed.
Cancelled: Notification delivery cancelled by user
Confirmed: Successfully delivered notification with confirmation.
Delivered: Successfully delivered notification to registered delivery address.
Failure: Notification delivery failed without success before pattern was exhausted.
Hold_Agency: Agency disabled; notification put on hold.
Hold_Site: Site disabled; notification put on hold.
Pending: Notification delivery is pending.
Pending_Approval: Notification delivery is pending approval.
Processing: Notification delivery sent to notification provider.
Published: Notification published for view in application by account owner.
Sent: Notification was sent by provider to delivery receipt address specified.
Stopped: Notification delivery attempts were stopped before confirmation or call pattern completion.
Suppressed: Additional delivery attempts are being suppressed by call pattern description.
Unconfirmed: Delivery attempts were completed without confirmation receipt.
Undeliverable: Pattern exhausted without successful notification delivery.
Hold_User: Administrative user put notification on hold.
Bad_Number: Phone number has been disconnected or is not in service.
Blacklist: Delivery address included on black list.
Bounceback: Email bounce back was reported by provider.
Busy: Busy signal received.
Data_Error: Data object passed to provider is not valid.
Started: Processor has started delivery attempt.
Hangup: Call was ended before message was completed.
Hangup_Late: Call was ended late in message.
No_Answer: Call attempt was made but never answered.
Accepted: Provider accepted delivery request.
Failed: Provider reported failure processing attempt.
Success: Attempt was successfully completed.
Suppressed: Delivery attempt was suppressed because event occurred during blackout window.
Voicemail: Left information on answering machine or voicemail.
The Manage Site section allows you to view the operational status for your entire site. Manage Agencies allows you to view the operational status for a specific agency as well as agency contact information. If you wish to make any changes or need additional information about your site or agency, contact the Appriss Customer First Center at VINESupport@appriss.com or 844-9VWATCH (844-989-2824).
The Manage Reports feature will direct you to our reporting platform. The initial screen you see is the Dashboard. From here you can access existing reports under Reports. You can also create your own reports using the VINE data available to you under the Ad Hoc Views section.
You can find additional help with these features by selecting Help in the upper right corner.
When you select VINELink you will be redirected to VINELink.com. You can use your VINEWatch email address and password to log into VINELink. You do not need to create another username and password for VINELink.
VINELink allows you access to the Watch, Contacts and Newsfeed features.
We support the current and previous major versions of the following browsers on a rolling basis:
To identify what browser and version you are currently using, visit the following site: http://whatbrowser.org
A screen resolution size of at least 1024×768 pixels is also recommended.
VINEWatch is a web-based administrative portal for VINE® (Victim Information and Notification Everyday), that gives criminal justice personnel and victim advocates the ability to register victims for notification of changes in offender custody status and court events. Emergency override of offender status by VINEWatch administrative users is also provided. VINEWatch serves as an enhancement to your current notification process.
This secure, password-protected site enables your agency’s users to run reports, track usage of the VINE service, and produce notification letters.